Orovira Return & Replacement Policy
At Orovira, customer satisfaction is our priority. Please read our return and replacement terms carefully before placing an order.
No Return Policy
We do not accept returns if the product you received is correct and matches your order.
Replacement Policy
We only offer exchange/replacement under the following conditions:
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If the product has a manufacturing fault, is broken, or scratched at the time of delivery.
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If the wrong product has been delivered.
You must notify us at the time of delivery or immediately afterwards via email at contact@orovira.com with your invoice number, a short description of the issue, and clear images of the product.
Conditions for Replacement
To qualify for replacement:
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The product must be unused, undamaged, and in its original condition.
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The product must be returned with its original box, packaging, and all accessories.
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The product or packaging must not be defaced, marked, or altered in any way.
Exchange & Shipping
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If the product needs to be returned from a different city, the customer will bear the shipping cost for sending it back.
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Please consult Orovira Support for approved shipping methods.
Money-Back Guarantee
If you receive a product that does not match the description, specifications, or images provided in our catalog (e.g., replica), you are entitled to a full refund. Please inform us within 24 hours of receiving the product by emailing contact@orovira.com.